Returns, Refunds & Complaints at Hackney Wick Florist
Our Guarantee of Fresh Flowers in Hackney Wick
At Hackney Wick Florist, we take pride in supplying households and local businesses with the freshest flowers. Every bouquet or arrangement leaving our shop comes with our Fresh Flowers Guarantee, reflecting our commitment to quality in Hackney Wick. When you choose us as your florist, you’ll receive blooms that are vibrant, beautiful, and delivered in peak condition.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. In the unlikely event your flowers arrive damaged or do not meet the standards of freshness, please notify us as soon as possible—ideally within 24 hours of receiving your order. This helps us resolve issues promptly and continue serving the Hackney Wick community with trust and care. To assist with a swift resolution, please have photographs ready of the damaged flowers and packaging as received.
Freshness Window
Flowers are delicate, living products. We guarantee our fresh flowers will delight you for a minimum of five days from the date of delivery, provided they are cared for according to our instructions. If your flowers should wilt or deteriorate before this period, and you have followed the recommended care guidelines, we invite you to contact us promptly so we can make things right.
Refund or Replacement Options
If your flowers do not arrive in perfect condition or fail to last for the guaranteed freshness window, we offer the following solutions:
- Replacement: We will deliver a fresh replacement bouquet to your Hackney Wick address or business at the earliest opportunity.
- Refund: If you prefer, we can issue a full or partial refund to your original payment method, depending on the specific details of your order.
Our team will guide you through the process swiftly to ensure your complete satisfaction, reflecting our reputation as a reliable Hackney Wick florist.
Complaints Process
We work hard to delight every customer, but if something has gone wrong with your order or our service, please let us know. All complaints are treated with urgency and handled by an experienced member of our team. Here is what to expect:
- Contact us with your order details, describing the issue in as much detail as possible. Attach clear photographs if your complaint relates to product quality.
- Our team will review your feedback and respond within two working days, outlining the steps we will take to resolve your concern.
- We remain in communication throughout the resolution process and aim to reach a satisfactory outcome swiftly—whether that’s a refund, replacement, or another mutually agreed solution.
Your Local Florist Commitment
Hackney Wick Florist has built a loyal customer base by treating every order with care and every complaint with respect. We understand the importance of fresh flowers for your home, business, or special occasion, and stand behind every bouquet we deliver. Our aim is to remain your trusted local florist for all your floral needs across Hackney Wick and the surrounding area.
