Terms & Conditions for Online Flower Delivery with Hackney Wick Florist

Introduction

Welcome to Hackney Wick Florist. These Terms & Conditions govern your use of our online flower delivery service, whether you are ordering flowers for delivery across Hackney Wick or throughout surrounding areas. By placing an order with Hackney Wick Florist, you agree to comply with and be bound by these Terms & Conditions. Please read this document carefully before making a purchase. If you do not agree with any part of these terms, you should not proceed with your order.

1. Definitions

In these Terms & Conditions, “we”, “us”, or “our” refers to Hackney Wick Florist. “You” or “your” refers to the customer ordering products and services through our website.

2. Service Scope

Hackney Wick Florist offers an online ordering and delivery service for flowers and related gifts. Orders are delivered within Hackney Wick and surrounding areas, subject to availability and other stipulations as outlined below.

3. Eligibility

To place an order with us, you must be at least 18 years old and legally capable of entering into binding contracts. By using our website and submitting an order, you confirm that you meet these legal requirements.

4. Order Process

4.1. Placing Orders

Orders can be placed through our online platform by selecting the desired products, entering all required delivery details, and completing the payment process. Please ensure all information is accurate, including recipient address and requested delivery date for flower delivery in Hackney Wick and the vicinity.

4.2. Confirmation

After submitting your order, you will receive an order confirmation acknowledging receipt of your request. This confirmation does not constitute acceptance of your order. Acceptance occurs when payment has been processed, and the order has been dispatched for delivery.

4.3. Acceptance and Fulfilment

All orders are subject to availability. In the event that a particular flower variety or product is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style, taking seasonal availability into account. If a significant change is necessary, we will contact you before proceeding.

4.4. Delivery

We offer delivery services for Hackney Wick and surrounding areas. Specific delivery times cannot be guaranteed, but we will do our best to accommodate preferred delivery windows. Orders will not be left without a signature unless instructed by you to leave them in a safe place. If the recipient is unavailable, we may leave the flowers with a neighbour or attempt redelivery at our discretion. Additional delivery attempts may incur a charge.

5. Payments

5.1. Accepted Payment Methods

We accept payment through major credit and debit cards and any other payment options displayed at checkout. Payment will be debited at the time of order placement.

5.2. Pricing

All prices are displayed in British Pounds Sterling and are inclusive of VAT where applicable. Delivery charges are itemised separately at checkout. We reserve the right to change prices at any time; however, your order will be charged at the rate in effect at the time of purchase.

5.3. Payment Security

All payment transactions are processed through secure third-party payment gateways. We do not store or have access to your payment details other than for order fulfilment and compliance with legal requirements.

6. Cancellations and Changes

6.1. Order Cancellations

If you wish to cancel or amend your order, please inform us as soon as possible. Orders can only be cancelled or modified before the order has been prepared or dispatched. Cancellations are not guaranteed and are subject to the stage of order processing.

6.2. Refunds

When an eligible order is cancelled before dispatch, a full refund will be issued using the payment method originally provided. If cancellation is not possible (for example, if the flowers have already been prepared or dispatched), you may not be eligible for a full refund. Refunds may take up to 7 working days to process, depending on your bank or payment provider.

6.3. Statutory Rights

Your statutory rights remain unaffected. You may have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As per these regulations, fresh flowers and other perishable goods are generally exempt from returns, except where products are faulty or not as described.

7. Delivery and Non-Delivery

7.1. Delivery Areas

We deliver within Hackney Wick and the surrounding areas as outlined on our delivery information page. If orders are placed for addresses outside our specified delivery zone, we reserve the right to cancel the order and refund your payment in full.

7.2. Delivery Requirements

It is your responsibility to provide accurate address details and ensure someone is available to accept the delivery. Where specific delivery instructions are provided (e.g., leave with neighbour, safe place, concierge), we will do our utmost to comply but cannot be held responsible for deliveries left as per instructions if flowers are damaged or lost after delivery.

7.3. Non-Delivery

If we are unable to deliver your order due to incorrect delivery information or if no one is available and no further delivery instructions are provided, we reserve the right to retain the goods and charge for re-delivery. Flowers are perishable, and non-delivery will generally not qualify for a refund if reasonable delivery attempts have been made.

8. Quality, Damages, and Complaints

8.1. Product Quality

We take great care to ensure that all flowers and gift items leave our premises in excellent condition and match the description presented on our website. Due to the nature of fresh flowers and the influence of seasonal availability, some variation in colour, size, or variety may occur. Such natural variations shall not be considered a fault.

8.2. Damaged or Faulty Products

If your flowers or gifts are damaged in transit or not as described, please contact us within 24 hours of delivery with photographic evidence so we can resolve the issue. Subject to inspection, we may offer a replacement or refund at our discretion.

8.3. Complaints

All complaints regarding product or service should be reported promptly. We aim to respond to all complaints as quickly as possible and within 7 working days.

9. Liability

9.1. Exclusion of Liability

To the extent permitted by law, Hackney Wick Florist shall not be liable for any loss or damage (including indirect or consequential loss) arising out of or relating to the use of our website or services, except where caused by our negligence or wilful misconduct.

9.2. Events Outside Our Control

We are not liable for failure to perform, or delay in performing, any of our obligations if caused by events outside our reasonable control, including but not limited to strikes, acts of God, severe weather, or supplier failure.

9.3. Customer Responsibilities

You are responsible for ensuring that delivery addresses are accurate, that the recipient is available, and that any allergies or important recipient information is provided. We cannot accept liability for non-delivery or issues where these responsibilities have not been met.

10. Use of Website

10.1. Content and Intellectual Property

All content on the Hackney Wick Florist website, including images, designs, product descriptions, and branding, is the intellectual property of Hackney Wick Florist and may not be used or reproduced without our written permission.

10.2. Accuracy of Information

While we strive for accuracy, we cannot guarantee that all content and imagery on our website is free from errors or omissions. We reserve the right to correct any errors without liability.

11. Privacy and Data Protection

Your privacy is important to us. Personal information provided when placing orders is processed in accordance with applicable UK data protection laws. Please refer to our Privacy Policy for more details.

12. Amendments to Terms

We reserve the right to amend these Terms & Conditions from time to time. Any changes will be effective when posted on our website. It is your responsibility to review the Terms & Conditions with each order.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any dispute arising out of or in connection with our online flower delivery service in Hackney Wick and surrounding areas shall be subject to the exclusive jurisdiction of the English courts.

14. General Provisions

14.1. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Hackney Wick Florist regarding your use of our online flower delivery services and supersede all prior agreements, understandings, or representations.

14.2. Severability

If any part of these Terms & Conditions is found invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

14.3. Waivers

No waiver by Hackney Wick Florist of any right or provision of these Terms & Conditions shall be deemed a continuing waiver of such provision or any other provision.

15. Contact

If you have any questions regarding these Terms & Conditions, your order, or our services for flower delivery throughout Hackney Wick and surrounding areas, please reach out to us using the contact details on our website. We are committed to ensuring your satisfaction with our Hackney Wick Florist online service.

These Terms & Conditions apply to all customers of Hackney Wick Florist in Hackney Wick and surrounding areas using our online flower delivery service.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney Wick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney Wick.

For assistance with orders, returns or account queries, please fill out the Contact Us form.